Thain Family Forest in Winter and close up of yellow leaves

Frequently Asked Questions

Explore a comprehensive overview of frequently asked questions available to help plan your visit.

Safety ?? Ticketing ? ?During Your Visit ? ?Dining

For Members ?? For Patrons ?? Holiday Train Show FAQs

SAFETY

  1. Yes. Face coverings are required for visitors and staff throughout the Garden grounds and indoor spaces, regardless of social distancing. Face coverings must cover both your nose and mouth at all times, except when you are eating.

  2. Yes. Children over the age of two are required to wear face coverings at the Garden.

  3. We highly recommend that you bring your own face covering; however if you forget, one will be available for purchase at Garden ticket windows. Visitors without face coverings will not be allowed entry to the Garden.

  4. The safety of our visitors and staff remains our top priority throughout the reopening, and we have implemented new safety measures based on guidance from health authorities and government agencies. NYBG is reopening in phases that incorporate enhanced safety measures, including: requiring visitors and staff to wear face coverings, increasing sanitization of public and staff areas, administering health screenings for our on-site staff, and supporting social distancing practices with wayfinding signage and other guidance. We are constantly monitoring the success of new protocols and adapting to changing recommendations.

  5. Yes. Managing density within the Garden has been a major consideration. We are offering limited, timed-entry tickets to stagger visitor arrival, promote social distancing, and mitigate the risk of crowding in high-traffic areas.

  6. In addition to managing density through limited, timed-entry tickets, NYBG has installed social distancing signage and pavement markings at admissions points and anywhere else where queuing is necessary. We have also designated some pathways as one-way traffic, including paths through the Haupt Conservatory. Directional signage has been installed to assist you in moving responsibly through the Garden. Since social distancing may not always be possible, we ask that visitors move with consideration throughout the Garden, give others as much space as possible on paths, and wear face coverings at all times.

  7. Yes. Hand sanitizing stations are available at a variety of locations throughout the Garden. Visitors may also wash their hands at any of our five open restroom facilities.

TICKETING

  1. For the safety of all, a limited number of visitors will be admitted to the Garden every hour. Advance purchase of a timed-entry ticket is required. Members must also reserve complimentary tickets in advance. Visitors will receive a confirmation e-mail and option to print or download a mobile ticket. You may arrive at the Garden up to one hour after your ticketed entry time.

    Entry is not guaranteed to visitors who arrive at the Garden without tickets, or to visitors who arrive before or more than one hour after their designated entry time.

  2. Advance purchase of a timed-entry ticket is required. Entry is not guaranteed to visitors who arrive at the Garden without tickets.

  3. Access to the Haupt Conservatory is very limited and available only to Members, Patrons, Corporate Members, and Bronx Community Partners with Holiday Train Show? tickets from November 12–January 31, 2021.

  4. Yes. All children, regardless of age, must have a ticket. Children two and under are free of charge. You can reserve child tickets online in advance.

  5. Yes. You must reserve your ticket(s) online in advance by signing in to your Member account at NYBG.org/account. Entry is not guaranteed to Members who arrive at the Garden without tickets.

  6. No. You may arrive up to one hour after your ticketed entry time.

  7. As long as you arrive within one hour after your ticketed entry time, your ticket is valid for admission. If you arrive at the Garden more than one hour late, we will do our best to accommodate you, but we cannot guarantee admission.

  8. While you must arrive at the Garden within one hour after your ticketed entry time, you may enjoy the Garden grounds for as long as you please, during regular hours of operation.

  9. No. Tickets are not eligible for exchange or refund. Be sure to carefully review your order before you finalize it.

  10. No. Go green! If you purchased your tickets online, you can access your mobile tickets on any smartphone or mobile device through your Order Confirmation e-mail. We do not require that you print your tickets, but you must present a valid mobile ticket for entry.

  11. Tickets can be reserved through your Corporate Member portal. You are entitled to daily admission as outlined by your Corporate Membership level; additional tickets can be purchased at public prices. Corporate Guest Passes that expire with March, April, May, and June 2020 expiration dates will be accepted through October 31, 2020. Corporate Guest Passes can be redeemed at the Garden, day-of, for complimentary guest tickets, depending on availability. Corporate Guest Passes cannot be redeemed online, but you may e-mail corprelations@nybg.org to request a will call reservation. Please send the request at least 48 hours before your visit. You will be required to present your Corporate Member Guest Pass for ticket pick-up.

  12. To redeem your admission benefits for the Garden’s outdoor collections and grounds, simply show your Chase Private Client Card, along with a valid Photo ID, upon your arrival onsite to the Garden. Advance reservations online are not available to Chase Private Clients at this time, and we will accommodate your entry onsite. Chase Private Clients receive free admission for the cardholder to the Garden’s outdoor collections and grounds on Tuesdays and Wednesdays and a 20% discount for the cardholder Thursday-Sunday. Due to capacity restrictions, Conservatory access cannot be guaranteed. Please note that the Holiday Train Show is open only to Members, Patrons, and Bronx Community Partners this year. Walk-ups will not be admitted to the Holiday Train Show, and you must be a Member to book tickets. To learn more about our special Membership discount for Chase Private Clients during the Holiday Train Show or for any other questions, please email corprelations@nybg.org.

DURING YOUR VISIT

  1. The Garden’s 250-acre grounds are open to explore. All visitors can enjoy seasonal highlights, including the Rockefeller Rose Garden, Chilton Azalea Garden, Native Plant Garden, Perennial Garden, and most other outdoor collections and trails. NYBG Shop, the Pine Tree Café, and restrooms will also be open to visitors.

    Access to the Haupt Conservatory is very limited and available only to Members, Patrons, Corporate Members, and Bronx Community Partners with Holiday Train Show? tickets from November 12–January 31, 2021.

  2. Select indoor spaces and collections that may not be conducive to social distancing, including the Mertz Library Building, Everett Children’s Adventure Garden, Rock Garden, and Hudson Garden Grill, are closed to the public. The Tram Tour is also suspended until further notice.

    Access to the Haupt Conservatory is very limited and available only to Members, Patrons, Corporate Members, and Bronx Community Partners with Holiday Train Show? tickets from November 12–January 31, 2021.

  3. The Main Entrance, Mosholu Entrance, and East Gate are open. The Bedford Gate is currently closed.

  4. No. At this time, the Tram Tour is suspended. Visitors should be prepared to explore the various gardens and collections throughout our 250 acres?on their own or bring their own mobility device. Please see the Garden map?to plan your visit.

  5. Access to the Haupt Conservatory is very limited and available only to Members, Patrons, Corporate Members, and Bronx Community Partners with Holiday Train Show? tickets from November 12–January 31, 2021.

    In addition to limiting the amount of visitors in the Conservatory, we have also designated one-way traffic through the building, and ask visitors to follow social distancing guidelines and instructions from Garden staff.

  6. Yes. NYBG Shop is open, following social distancing guidelines as outlined by government and health officials. You may be asked to wait outside before entering as we regulate capacity. Please follow all signage and staff instructions in the Shop, as we have adjusted our shopping and checkout processes to provide the safest possible experience.

  7. Water fountains and bottle refill stations are available to visitors. Water and other refreshments are also available at the Pine Tree Café.

  8. Yes. “My Day at the Garden,” a kids and family adventure activity, takes visitors on a self-guided tour through NYBG’s landscape and collections.

    The Everett Children’s Adventure Garden remains closed.

  9. No. During our initial phase of reopening we are suspending public tours and programs. NYBG will offer audio and walking tours throughout our 250 acres, including a self-guided tour.

  10. The Garden is open for peaceful enjoyment of our beautiful outdoor collections through activities such as walking, taking personal photographs, reading, and birdwatching. Please do not run or jog, play sports or athletic games, play music, sunbathe, use skates or shoes with built-in wheels, ride a scooter or skateboard, or engage in other disruptive activities. Bicycles must be secured to a bicycle rack located at the Garden entrances.

  11. Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center and Mosholu Entrance. Reservations are not accepted and an ID must be left with Visitor Services for the loan. Visitors are encouraged to bring their own mobility devices, and review the Garden map to plan their visit. Please note: the Tram Tour is currently suspended.

  12. NYBG is following the guidance from health authorities and government agencies, and implementing a phased reopening plan that allows us to gradually increase offerings and activities as cautiously as possible and in accordance with the latest guidelines. We will share updates through NYBG.org and social media as details become available.

DINING

  1. The Pine Tree Café is open with grab-and-go food and outdoor seating available. Please follow all signage and staff instructions in the Café, as we have adjusted our ordering and checkout processes to provide the safest possible experience. Pop-up dining is also available with snacks and cold drinks near the Rose Garden and light meals, beer, and wine at the Hudson Garden Grill patio on select dates.

    The Hudson Garden Grill remains closed to visitors.

  2. You may enjoy your meal in the tent behind the Café, at our outdoor seating area in the Levy Visitor Center Plaza, or at the Clay Family Picnic Pavilions. Seating in these areas has been adjusted to follow social distancing guidelines. Please only eat in these designated areas. Deposit trash and recyclables in designated receptacles.

  3. You may bring outside food to NYBG to enjoy at the Picnic Pavilions.

FOR MEMBERS

  1. Yes. Please reserve your ticket online in advance by signing in to your Member account at NYBG.org/account. Entry is not guaranteed to those who walk up to purchase/reserve tickets.

  2. As a Member, you already have an online account at NYBG.org/account. Please ensure that your Membership is active through the date of your desired visit. You may only reserve tickets for dates within your Membership term. You can renew your Membership online.

  3. As a Member, you already have an online account. All you need to do is create your password. If you have not already done so, visit NYBG.org/account and find the Create/Forgot Password link. Enter the information associated with your Membership and check your e-mail for a link to set your new password. If you attempt to log in with an e-mail address that is not associated with your Membership, the system will not recognize you. To add your preferred e-mail address to our system, please e-mail membership@nybg.org, and we will be happy to assist.

  4. Yes. Please provide the attendant with a photo ID to verify your current Membership.

  5. Yes. Printed Parking/Guest Passes that expire March 31-June 30, 2020 will be accepted on-site through October 31, 2020. Your Membership must be active at the time of redemption.

  6. Yes. Guest tickets cannot be redeemed online, but you may e-mail ticketingsupport@nybg.org to make a will call reservation. Please send the request at least 48 hours before your visit and include a copy of your Member ticket confirmation e-mail. Member Passes are only valid with an active Membership. You will be required to present your Pass(es) and your Membership Card or photo ID for pickup. Member Passes can also be redeemed at the Garden, day-of, for complimentary guest tickets, depending on availability. Passes with March, April, May, and June 2020 expiration dates will be accepted through October 31, 2020.

  7. Yes. Member Passes can be redeemed at the Garden for complimentary parking. If you do not bring your Pass with you, you will be required to pay half-price (no refunds). Passes are only valid with an active Membership, and you will be required to show your Membership Card or a photo ID to the parking attendant. Passes with March, April, May, and June 2020 expiration dates will be accepted through October 31, 2020. Parking at the Garden is limited and on a first-come, first-served basis, and is not guaranteed.

FOR PATRONS

  1. We encourage Patrons?(Membership levels of $1,500+)?to reserve their tickets in advance, either online with your Membership account (NYBG.org/account), or by contacting the?Garden Patrons Office at 718.817.8553 or?gardenpatrons@nybg.org. We are on call to help with ticket and parking reservations, and for recommendations on how to make the most of your visit.??

  2. As a Patron, you already have an online account at NYBG.org/account. If you have not already activated your online account, all you need to do is create your password by clicking find the Create/Forgot Password link. Enter the information associated with your Membership and check your e-mail for a link to set your new password. If you attempt to log in with an e-mail address that is not associated with your Membership, the system will not recognize you. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for assistance.

  3. Yes. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org so we may make arrangements for your visit and provide electronic tickets.

  4. For the safety of all, we have temporarily suspended golf cart tours, but are pleased to help arrange a private walking tour with face coverings and social distancing. Contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for more information. Note that the Tram Tour is also temporarily suspended.

  5. Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center and Mosholu Entrance. Reservations are not accepted and an ID must be left with Visitor Services for the loan. Visitors are encouraged to bring their own mobility devices, and review the Garden map to plan their visit. Please note that the Tram Tour and Patron golf cart tours are also suspended at this time.

  6. Please contact the Garden Patrons Office at 718.817.8553 or gardenpatrons@nybg.org for assistance.