Accessibility

We strive to ensure that the Botanical Garden, its buildings, and its tour vehicles are accessible. However, due to the Garden’s naturally varied topography, portions of the historic landscape may be inaccessible.

Please note, we are reopening the Garden with some new guidelines in place, including requiring all staff and guests to wear a face covering. Learn more about these guidelines here. People without an appropriate face covering present a direct threat to the health and safety of others. If you are medically unable to wear a mask, a face shield is an acceptable alternative. If this is not an option, please wait for a future visit. We appreciate everyone’s patience and understanding as we navigate these unprecedented safety challenges as responsibly as we can. We will continue to explore opportunities for additional accommodations as the situation evolves.

  1. Seasonal exhibitions are held in the in the Enid A. Haupt Conservatory and Mertz Library. These buildings are fully accessible for visitors using wheelchairs and walkers.

    An icon denoting wheelchair accessibility.

  2. Designated parking locations are found near the Main and Mosholu Entrances as well as at the Watson Education building and offsite at The New York Botanical Garden Parking Garage.

    Passenger loading zones are available at each entrance.

  3. Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center and Mosholu Entrance. Reservations are not accepted and an ID must be left with Visitor Services for the loan. Visitors are encouraged to bring their own mobility devices, and review the Garden map to plan their visit. Please note: the Tram Tour is currently suspended

  4. All Ticketing Booths and Trams are equipped with T-coil compatible induction loops. Additionally, Assistive Listening Devices and T-coil compatible neck loops are available in Ross Hall. Please ask a staff member for assistance.

  5. At this time, the Tram Tour is suspended. Manual wheelchairs are available to borrow free of charge on a first-come, first-served basis at the Leon Levy Visitor Center and Mosholu Entrance. Reservations are not accepted and an ID must be left with Visitor Services for the loan. Visitors are encouraged to bring their own mobility devices or be prepared to walk to the various Gardens throughout our 250 acres. Please see the Garden map to plan your visit.

    When Trams are in service, the tram is wheelchair accessible. Each tram can accommodate one wheelchair. Every effort will be made to accommodate groups of wheelchair users.

    Large-print transcripts of the Tram Tour are available from the Tram Attendant.

    Trams are equipped with a T-coil compatible induction loop. Headsets are available; ask the tram attendant.

  6. The Garden’s Audio Tours are accessible by cell phone.

    Large-print and regular-print transcripts of the Audio Tours are available at the Visitor Center Information Booth.

    The Garden’s Audio Tour Stimulating Your Senses in the Home Gardening Center includes visually descriptive commentary designed for the Garden’s visually impaired visitors. Audio Tour signage includes braille text.

  7. The Home Gardening Center’s Helen’s Garden for the Senses includes braille signage.

  8. Assistive Listening Devices (head sets and T-coil compatible neck loops) and Open Captioning are available upon request. Please ask a staff member for assistance.

    Wheelchair and companion seating areas are reserved at the top of the Ross Lecture Hall.

  9. The New York Botanical Garden does not allow pets on Garden grounds. Service animals are permitted in compliance with the Americans with Disabilities Act (ADA). Read the full Service Animal Policy.

  10. The Garden offers complimentary admission to paid and unpaid Personal Care Attendants (PCA) accompanying guests with disabilities during their Garden visit. This applies to all general admission, special program, and performance tickets. PCAs should identify themselves at a ticket booth upon arrival to receive complimentary admission with a paying guest. Guests who wish to purchase advance tickets should contact 718.817.8716, and request a complimentary ticket for an accompanying PCA at the time of the reservation.

  11. Two-wheeled, self-balancing electric vehicles as outlined by the U.S. Department of Justice in accordance with the ADA are permitted on outdoor pathways at NYBG when being used by visitors with mobility disabilities. Suggested wheelchair routes as outlined in the Accessibility Guide (available at the Garden or download below) should be followed with speed not exceeding pedestrian traffic (or a maximum speed of 3mph). These devices cannot be accommodated on tram vehicles or any buildings on grounds including, but not limited to, the Mertz Library, Haupt Conservatory, Watson Education Building, Hudson Garden Grill, Pine Tree Café, and Shop. Devices will be left unattended at building entrances. We are not able to accommodate personal golf carts or and devices powered by fuel or other combustion engines.

  12. An Accessibility Guide is available at the Garden or can be downloaded here. You can also download our Social Guide, providing an introduction to the Garden for visitors with developmental disabilities and their families and friends.

    DOWNLOAD MAP DOWNLOAD SOCIAL GUIDE

  13. For accommodation requests related to a disability, questions, comments, or more information about the accessibility of specific programs or tours, please contact our Accessibility office by emailing access@nybg.org or calling 718.817.8765.